Introduction

Purpose

This training ensures that everyone at Omniera understands what our Quality Management System (QMS) is, how it works, and what their role is in maintaining and improving it.

By the end of this training, you should know:

• what ISO 9001:2015 means,
• how Omniera applies it in daily work,
• what our Quality Policy and objectives are, and
• how to report issues, risks, or improvement ideas.

Introducing ISO 9001:2015

ISO 9001:2015 is the international standard that defines how an organization manages quality.

It helps us ensure consistent results, meet customer requirements, and keep improving.

At Omniera, we use this standard to keep our software development and data-annotation work accurate, traceable, and reliable.

Key Requirements of ISO 9001:2015 and What They Mean for You

• Understanding context: know who our stakeholders are—customers, employees, and partners—and what they expect.
• Leadership: be familiar with Omniera’s Quality Policy and align your work with it.
• Planning: identify and manage risks or opportunities in your projects before they affect results.
• Support: keep your skills up to date through training and mentoring.
• Operation: follow the defined process and always use the latest version of work instructions or templates.
• Performance evaluation: take part in internal reviews or audits when asked and learn from the results.
• Improvement: help correct non-conformities (deviations from process) and suggest preventive actions.

Omniera’s Quality Management System (QMS) 

Our QMS defines how work is planned, performed, checked, and improved.

Typical process steps are:

customer request → feasibility check → planning → execution → quality check → delivery → feedback → improvement.

Each step follows an approved procedure and is recorded in our internal tools (for example, Odoo and SharePoint).

The Seven Quality Management Principles in Practice

1. Customer focus: understand requirements clearly and confirm satisfaction after delivery.
2. Leadership: management sets clear quality goals and reviews progress.
3. Engagement of people: every employee is responsible for reporting quality concerns or ideas for improvement.
4. Process approach: follow documented workflows so that results are predictable and traceable.
5. Improvement: use lessons learned to make our methods better.
6. Evidence-based decision making: base decisions on facts such as metrics, audit results, or customer feedback.
7. Relationship management: maintain open and long-term cooperation with customers, suppliers, and partners.

Continuous Improvement

When an issue occurs, we analyse the root cause, correct it, and make sure it cannot happen again.

Improvement suggestions are always welcome and can be raised in team meetings or entered into our internal improvement system.

The aim is to make our processes simpler, clearer, and more effective over time.

Plan – Do – Check – Act (PDCA) Cycle

This is the core improvement model behind ISO 9001:2015.

Omniera uses it to plan work, deliver quality results, measure performance, and make improvements.

Plan

Define what needs to be done and how.

Set objectives, identify risks and opportunities, and prepare resources.

Example: creating a project plan with clear customer requirements and timelines.

Do

Carry out the plan.

Execute tasks according to approved processes and document what is done.

Example: developers code according to specifications; annotators label data following the latest guidelines.

Check

Evaluate the results.

Monitor and measure outputs, review feedback, and perform audits to verify that planned results were achieved.

Example: quality checks, peer reviews, internal audits, or customer feedback analysis.

Act

Improve the system based on what was learned.

Correct problems, update procedures, and make changes that prevent recurrence.

Example: revising a checklist or adding a new control step after identifying an error pattern.

This cycle never ends—it keeps the Quality Management System active and continuously improving.